Information We Collect
Personal Information You Provide
When you register for trivaloneth's financial education platform, enroll in courses, or contact us, we collect information you voluntarily provide. This helps us deliver personalized educational experiences and maintain your account security.
- Contact details including your full name, email address, phone number, and mailing address
- Account credentials such as username, password, and security questions
- Educational background information to customize your learning path
- Payment information for course purchases and subscription services
- Communication preferences and language settings
- Survey responses and feedback about our educational content
Automatically Collected Information
Our platform automatically collects certain technical information to improve functionality and provide analytics about course effectiveness. This data helps us understand how students interact with our educational materials.
- Device information including IP address, browser type, operating system, and device identifiers
- Usage patterns such as pages visited, time spent on content, and course completion rates
- Geographic location data based on IP address for regional content customization
- Referral sources and marketing campaign effectiveness data
- Technical logs including error reports and system performance metrics
Educational Progress Tracking
We collect detailed information about your progress through our financial education courses, including quiz scores, module completion times, and areas where you may need additional support. This data remains confidential and is used solely to enhance your learning experience.
How We Use Your Information
Educational Services
The primary purpose of collecting your information is to deliver high-quality financial education. We use your data to personalize course recommendations, track your progress, and provide meaningful feedback on your learning journey.
- Customizing course content based on your experience level and interests
- Providing progress tracking and completion certificates
- Sending educational reminders and study schedule notifications
- Offering technical support and answering questions about course material
- Facilitating interactions with instructors and fellow students
Platform Improvement
We analyze aggregated user data to identify trends in learning patterns and course effectiveness. This analysis helps us develop better educational content and improve our platform's functionality without compromising individual privacy.
- Analyzing course completion rates to identify areas for content improvement
- Testing new features and educational tools with user feedback
- Monitoring system performance and resolving technical issues
- Developing new courses based on student interests and market demands
Communication and Support
Your contact information allows us to provide essential account updates, respond to your inquiries, and share relevant educational opportunities that align with your interests and goals.
Information Sharing and Disclosure
Service Providers
We work with carefully selected third-party service providers who help us deliver our educational platform. These partners are bound by strict confidentiality agreements and can only use your information for specific, authorized purposes.
- Payment processors for secure transaction handling and billing services
- Cloud hosting providers for reliable platform infrastructure and data storage
- Email service providers for educational communications and course notifications
- Analytics services to understand platform usage and improve educational content
- Customer support tools to provide timely assistance and resolve issues
Legal Requirements
In certain circumstances, we may be required to disclose personal information to comply with legal obligations, protect our rights, or ensure the safety of our users and the broader community.
No Sale of Personal Data
trivaloneth does not sell, rent, or trade your personal information to third parties for marketing purposes. Your educational data and personal details remain confidential and are used exclusively to support your learning experience on our platform.
Business Transfers
If trivaloneth undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and through a prominent notice on our platform before your information becomes subject to a different privacy policy.
Data Security and Protection
Technical Safeguards
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated to address emerging threats.
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments by independent security firms
- Secure data centers with physical access controls and environmental monitoring
- Multi-factor authentication options for enhanced account security
Access Controls
Access to personal information is strictly limited to authorized trivaloneth employees who need this information to provide services. All staff members receive privacy training and are bound by confidentiality agreements.
Data Backup and Recovery
We maintain secure backup systems to protect against data loss while ensuring that backup copies receive the same level of protection as primary data storage. Our disaster recovery procedures are tested regularly to ensure business continuity.
Your Privacy Rights and Choices
Access and Correction
You have the right to access, review, and correct your personal information stored on our platform. Most of this information can be managed directly through your account dashboard, providing you with immediate control over your data.
- View and download your personal information and course progress data
- Update your contact information, preferences, and account settings
- Correct inaccuracies in your educational profile and course history
- Request detailed reports of all data we hold about you
Data Deletion
You can request deletion of your personal information, subject to certain legal and operational limitations. We will honor deletion requests while maintaining records necessary for legal compliance and legitimate business purposes.
Communication Preferences
You control the types and frequency of communications you receive from trivaloneth. You can modify these preferences at any time through your account settings or by following unsubscribe instructions in our emails.
Exercising Your Rights
To exercise any of these rights, contact our privacy team at info@trivaloneth.com. We will respond to your request within 30 days and may require identity verification to protect your information from unauthorized access.
Data Retention Policies
Active Account Data
While your account remains active, we retain your personal information and educational progress to provide continuous service. This includes your course history, certificates, and learning preferences that enhance your ongoing educational experience.
Inactive Account Handling
If your account remains inactive for an extended period, we will contact you before taking any action regarding your data. You can reactivate your account at any time to retain full access to your educational records and course materials.
- Account information retained for 3 years after last login
- Course progress and certificates maintained for 7 years for verification purposes
- Payment records kept for 7 years to comply with tax and financial regulations
- Support communications stored for 2 years for service improvement
Legal and Regulatory Requirements
Certain information must be retained for longer periods to comply with Canadian financial regulations, tax requirements, and educational accreditation standards. These retention periods are determined by applicable laws and industry best practices.
International Data Transfers
Cross-Border Data Processing
trivaloneth operates primarily within Canada, but some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your privacy rights.
- All international transfers comply with Canadian privacy legislation
- Service providers must meet equivalent privacy protection standards
- Contractual safeguards ensure your rights remain protected across borders
- Regular audits verify compliance with international data transfer requirements
Regional Data Localization
Whenever possible, we store and process Canadian users' data within Canada. This approach minimizes international transfers while ensuring compliance with local privacy regulations and supporting faster platform performance.
Third-Party Services and Integrations
Educational Content Partners
trivaloneth collaborates with respected financial institutions and educational organizations to provide comprehensive course content. These partnerships may involve limited data sharing to verify course completion and provide industry-recognized certifications.
Payment Processing
We use secure third-party payment processors to handle transactions. These providers have their own privacy policies and security measures. We do not store complete credit card information on our servers, relying on tokenized payment systems for enhanced security.
External Links and Resources
Our educational content may include links to external websites and resources. These third-party sites have their own privacy policies and data practices. We encourage you to review their policies before sharing personal information.
Privacy Policy Updates and Changes
Notification Process
We will notify you of significant changes to this privacy policy through multiple channels, including email notifications and prominent notices on our platform. Minor updates may be communicated through our regular educational newsletters.
Effective Date of Changes
Updated privacy policies take effect 30 days after notification, giving you time to review changes and make informed decisions about your continued use of trivaloneth's services. If you disagree with changes, you can request account closure before the new policy takes effect.
Version Control
We maintain previous versions of our privacy policy for reference and transparency. You can request access to historical policy versions to understand how our privacy practices have evolved over time.
Privacy Questions and Contact Information
If you have questions about this privacy policy, need assistance exercising your privacy rights, or want to discuss how we handle your personal information, our privacy team is ready to help.
Salaberry-de-Valleyfield, QC
J6S 2N8, Canada
We respond to privacy inquiries within 48 hours during business days and provide detailed responses to complex requests within 30 days as required by Canadian privacy legislation.